Cancel or change a time-off request
Cancel a time-off request while it waits, or once approved until its first day starts; to change one, cancel it and ask again.
On this page
You can cancel a request of your own while it is still waiting, and after it has been approved up until its first day starts. A request cannot be edited: to change the dates, the hours or the type, cancel it and send a new one.
Cancel a time-off request
On the phone
- Open your time off, the screen in Check on a time-off request. The request is under Upcoming.
- Press Cancel request at the foot of the request.
- A box asks Cancel this request? with the type and the dates. Press Cancel request, or Keep it to leave it as it is.
- It says Request cancelled. The request moves to Past, and its stamps end in Cancelled.
On the web
- Open the request: click it under Your time off on Home, or click its entry in your inbox.
- Press Cancel request at the foot of the panel.
- A box asks Cancel this request? Press Cancel request, or Keep it.
- It says Request cancelled, and the panel shows Cancelled.
There is no Cancel request on a request that has been declined, or on approved time off whose first day has started.
What cancelling does
- While it was waiting. It leaves the approvers’ list. Their inbox entry for it is marked read and shows Cancelled. Holiday that was shown as waiting goes back to your balance.
- After it was approved. You can be put on shifts on those days again, the days no longer count towards the location’s limit on people off, and approved holiday goes back to your balance. Everyone who approves time off at the location is told, with an inbox entry called Time off cancelled.
Change a request
Cancel it, then send a new one with the right dates, hours or type: Ask for time off. The new request waits for an answer like any other, even if the old one had been approved.
For approvers: cancel someone’s approved time off
On the web, anyone who approves time off at a location can cancel approved time off there until its first day starts. The person is shown your reason.
- Open Time off for the location. Under the pending requests, the section Approved, still to come lists approved time off that has not started.
- Press Cancel at the end of the row.
- A box headed Cancel approved time off asks for a Reason (shared with them). Type it and press Cancel time off, or Keep it.
- It says Time off cancelled. The person gets an inbox entry called Time off cancelled with your reason, and a notification on their phone if those are on. The other approvers at the location are told as well.
A request that is still waiting is not cancelled by an approver: decline it, with a reason. See Approve or decline time off.
If it doesn’t work
- There is no Cancel request on the phone
- The request has been declined, or it is approved and its first day has started. If neither is true, update the app: cancelling arrived after the first App Store version. Until then, cancel it on the web.
- “This time off has started, so it can’t be cancelled.”
- Its first day began before you pressed. See the note above.
- “This request is still waiting: decline it instead.”
- You approve time off and tried to cancel someone else’s request before it was answered. Decline it.
- “Say why: the person is shown the reason.”
- Cancelling someone else’s approved time off needs a reason. Type one and press Cancel time off again.
- A declined request should have been approved
- A declined request stays declined. Send it again and it can be approved.
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