If you cannot sign in
What each sign-in message on the web and the iPhone means, and who can put it right.
On this page
Almost every sign-in problem comes down to one thing: the email you are signing in with is not the one your manager invited. Find the message you are seeing below.
Before anything else
- Use the email address your invitation was sent to. The phone’s sign-in screen says so: “Use the email your manager invited”.
- If you have never signed in, you have to create your sign-in from the link in the invitation email first. The iPhone app cannot do that part. See Sign in for the first time.
- On the phone, Continue with Google works only if the Google address is the one you were invited on.
What the phone asks for after your password
The phone may say Check your email and ask for a 6-digit code it has sent to your address. Type the code. If it is refused, sign in again to be sent a new one.
If it doesn’t work
- On the phone: “Could not sign in”
- The email or password was not accepted; the line under it says why. Check both, and that you are using the invited email.
- On the phone: “Code not accepted”
- The 6-digit code was wrong or had run out. Sign in again to get a new code and use the newest email.
- On the phone: “Can’t sign in with Google”
- Either there is no Yes Chef account for that Google address, in which case use the email your manager invited, or the phone could not reach the sign-in: check the connection, and the date and time on the phone.
- On the phone: “Can’t finish signing in”
- Your account needs an extra step the app cannot do yet. Ask your manager.
- On the phone: “Signed out of the last account”
- Someone else was still signed in on this phone. Press Continue with Google again.
- On the phone: “No team yet”
- You are signed in, but the email is not on any team. Ask your manager to invite that email, or press Sign out and use the one they did invite.
- On the phone: “Account not active”
- Your manager has not added you to the team yet, or your account has been switched off. They can add you, or switch it back on.
- On the web: “By invitation”, with “No restaurant yet”
- You are signed in with an email nobody has invited. Press Sign out, then sign in with the email your manager used.
- On the web: “Account not ready”
- Straight after you join, this opens by itself in a moment. If it stays, ask your manager: you may not have been added to the team, or your account may be switched off.
- You have left the business, or deleted your account
- An account that has been closed or deleted cannot be signed into. If you have come back, ask a manager to invite you again.
- You are signed in but most of the app is missing
- That is permissions, not sign-in. See Why a page is missing or says “No access”.
Still stuck
Ask your manager which email they invited and whether your account is switched on. If your restaurant has no manager who can help, write to omar@1273.co.uk.
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If it did not answer your question, or the app does not match what it says, email us and we will put it right.