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Keep a photo or file

Photos, videos, files and voice messages in a chat are deleted after 30 days. Press Keep on the ones worth holding on to.

Who can do this: Everyone in the chat can keep something. Undoing a keep is for whoever kept it, and for people who manage messages there.

Web and iPhoneChecked

On this page

Anything attached to a message has a clock under it: how long it has left before it is deleted. It starts at 30 days. Keep stops the clock.

Keep one from the chat

  1. Find the photo, video, file or voice message in the chat. Under it is how long it has left, such as “27d left”, or “5h left” on its last day.
  2. Press Keep beside the clock.
  3. The clock now reads Kept. It will not be deleted.

See everything in a chat, and what is kept

On the web

  1. Open the chat and press the panel key at the top right (Chat details).
  2. Press the Media tab. It lists Photos and videos, Voice messages and Files, each with its clock and its Keep key.
  3. Press Kept at the top to see only what has been kept. All shows everything again.

On the phone

  1. Open the chat and press the details key at the top right.
  2. Press Media. It says Deleted after 30 days unless kept, and each item has its clock and its Keep key.

Undo a keep

Press Undo beside Kept. You see it on things you kept yourself. In a team chat or a group, people with the “Create and manage group chats, and remove messages” permission see it on things anyone kept.

Undoing never deletes something on the spot: it gets a fresh 30 days from that moment.

What about the words

The 30 days is for attachments only. Message text is kept for good unless an Admin has set a limit: see Set the messaging rules.

If it doesn’t work

It says “Kept” but there is no Undo
Someone else kept it. In a direct chat only they can undo it. In a team chat or a group, a Location Manager or an Admin can.
It says “Expiring”
Its 30 days are up and it is about to be deleted. Deleting runs once a day, so Keep may still save it if you press it now.
“This has already been deleted”
The file went before you pressed Keep. Ask whoever sent it to send it again.

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