Fill in a missed check
Record a check after its time has passed. It is kept as done late, never as done on time.
A check that nobody did in time is marked Missed. If the check was in fact carried out, or you are carrying it out now, you can still record it. Record what was actually found and when: the record shows it was filled in late.
On the web
Go to Checks, then Today
- Press Missed above the list and click the check. For an earlier day, open History under Checks, press Missed and click the check there.
- Press Fill in this missed check at the foot of the panel.
- Fill in what the check asks for, and add a note saying why it is late.
- Press Mark complete (late). It says Check done.
On the phone
- Open the missed check from Checks, or from the notice that it was not completed in time.
- Press Fill in late.
- Fill in what the check asks for.
- Press Complete late. It says Check filled in.
What happens next
The check now reads Done late in the list and in History, with the real time you completed it and your name. In the score it counts as late, which is half of an on-time check, rather than missed.
If it doesn’t work
- “This check was missed — ask a manager to fill it in”
- You do not have the “Run the day’s checks” permission at this location. Ask someone who does.
- On the phone it says “Lapsed · a manager can fill it in late”, with no button
- The same cause: filling in late is for people who run the day’s checks.
- It will not complete
- A late check still needs everything the check requires: a required photo or signature, a note on a fail, an action. Fill in what is marked and try again.
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